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frequently asked questions
Our FAQ section answers common questions about lottery ticket purchases and prize claims. For any additional inquiries, feel free to contact our customer support team!
Latest Lotteries
General Questions
How do I buy a lottery ticket?
You can purchase a lottery ticket directly on our website. Simply select the lottery you want to enter, choose the number of tickets, and complete the payment process.
How are winners determined?
Winners are selected randomly once the maximum number of tickets is sold or the time limit for the lottery expires. The winning ticket is then drawn, and the winner is notified.
Can I win money instead of a physical product?
Yes! If you win, you can choose to receive your prize as a cash reward credited to your wallet or opt for a physical product if available.
What do I do if I win a physical product?
If you win a physical product, you will have the option to choose between a physical item and a virtual prize. If you choose a physical item, you will need to provide your delivery address during the redemption process.
How long do I have to claim my prize?
Winners must claim their prizes within 30 days of the draw. After this period, unclaimed prizes may be forfeited.
Is my payment information secure?
Yes, we use industry-standard encryption and security measures to ensure that your payment information is safe and secure.
Can I enter multiple times for the same lottery?
Absolutely! You can purchase multiple tickets for the same lottery to increase your chances of winning.
What happens if the lottery doesn't reach the maximum ticket sales?
If the lottery does not reach the maximum ticket sales by the end of the time limit, we will still conduct a draw among the tickets sold.
Are there any age restrictions for entering the lottery?
Yes, participants must be at least 18 years old to purchase lottery tickets. We may require age verification upon ticket purchase.
How can I contact customer support?
You can reach our customer support team through the “Contact Us” page on our website, via email, or by phone. We are here to help!
